Effective Date: April 2026

1. Introduction

Digisphere Nepal (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products through platforms such as Zalient Shop.

This policy is prepared in compliance with the Electronic Commerce Act, 2081 (2025), Nepal, and other applicable laws governing digital transactions and data protection.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Contact number
Email address
Shipping and billing address

b. Transaction Information

Order details and purchase history
Payment confirmation details (processed via secure third-party gateways)

c. Technical Information

IP address
Browser type and device information
Website usage data (cookies, analytics)

3. Purpose of Data Collection

We collect and use your information for:

Processing and delivering orders
Communicating order updates and support
Improving our products and services
Ensuring secure transactions
Complying with legal obligations

Under the Electronic Commerce Act, 2081, businesses must ensure transparency and proper handling of consumer data in online transactions.

4. Data Privacy and Confidentiality

We are committed to maintaining the confidentiality of your personal information.

Your data will not be sold or rented to third parties
Data will only be shared when necessary (e.g., delivery partners, payment providers)
We implement reasonable security measures to prevent unauthorized access

As required by law, personal data must be kept confidential and used only as permitted.

5. Consent

By using our website or purchasing from us, you consent to:

Collection and use of your information as described in this policy
Sharing necessary data with logistics and payment service providers

Consent is required for collecting and processing user data under Nepal’s e-commerce framework.

6. Data Sharing and Third Parties

We may share your data with:

Delivery and logistics partners
Payment gateway providers
Legal or regulatory authorities (if required by law)

Such sharing is limited to transaction-related purposes only.

7. Data Retention

We retain your information only for as long as necessary to:

Fulfill orders
Comply with legal and tax obligations
Resolve disputes

8. Your Rights

You have the right to:

Access your personal data
Request correction or updates
Request deletion (subject to legal requirements)

The law also requires that users be able to manage and update their personal data.

9. Cookies and Tracking

We may use cookies to:

Enhance user experience
Analyze website traffic
Improve services

You can disable cookies via your browser settings.

10. Security Measures

We implement appropriate technical and organizational measures to safeguard your data, including:

Secure hosting
Encrypted communications (where applicable)
Restricted access to personal data

11. Grievance Redressal

If you have any complaints regarding your data or privacy:

Contact:
Digisphere Nepal (Sasvat Biz)
Email: digispherenepal@gmail.com, sasvatbiz@gmail.com
Phone/WhatsApp: +977 970-5410932

We will respond and resolve complaints within a reasonable timeframe in accordance with applicable laws.

12. Compliance with Nepal Law

This Privacy Policy complies with:

Electronic Commerce Act, 2081 (2025)
Consumer Protection Act, 2075
Privacy Act, 2075

Businesses are legally required to protect user data, ensure transparency, and provide grievance mechanisms under Nepal’s e-commerce law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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